Job Description
Are you looking for a rewarding opportunity to join a dynamic team?
Apex Support Solutions is currently hiring Part-Time Customer Service Representatives in Jacksonville, North Carolina. We are looking for enthusiastic individuals who are ready to provide exceptional support to our clients with an immediate start.
As a Customer Service Representative, you will be the face of our company, interacting with customers to resolve inquiries, process orders, and ensure satisfaction. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities
- Handle Inbound/Outbound Calls: Respond to customer inquiries via phone and email in a professional and courteous manner.
- Resolve Issues: Investigate and resolve customer complaints or technical issues efficiently to ensure high satisfaction levels.
- Process Transactions: Accurately process orders, returns, exchanges, and refunds using our CRM software.
- Maintain Records: Keep detailed and accurate records of all customer interactions, transactions, and comments.
- Customer Education: Provide product information and explain company policies to customers to ensure clarity.
- Team Collaboration: Work closely with the sales and support teams to improve overall service delivery.
- Adherence to Standards: Follow all company protocols, scripts, and quality assurance guidelines.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service or call center experience is a plus, but we provide comprehensive training for the right candidate.
- Communication: Exceptional verbal and written communication skills with a friendly and professional tone.
- Computer Skills: Basic computer proficiency and ability to navigate multiple software applications.
- Problem Solving: Strong analytical skills with the ability to troubleshoot and resolve issues independently.
- Availability: Must be available to work flexible shifts, including evenings and weekends.
- Location: Must reside in or near Jacksonville, North Carolina.