Job Description
Join our dynamic team as a Part-Time Customer Service Representative at Nexus Solutions Group! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our clients in the Los Angeles area. This role offers immediate start opportunities with flexible scheduling, making it ideal for students or professionals seeking work-life balance. Enjoy competitive compensation, comprehensive training, and a supportive team environment where your contributions are valued.
Why Nexus Solutions Group?
- Immediate start with paid training
- Flexible part-time hours (20-30 hrs/week)
- Performance-based incentives
- Career advancement opportunities
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify and escalate trends to improve processes
- Maintain detailed knowledge of company offerings
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Exceptional communication and active listening skills
- Proficient with CRM software and MS Office
- Ability to work flexible shifts (evenings/weekends)
- Strong problem-solving and conflict resolution abilities
- Professional demeanor with positive attitude
- Authorized to work in the US