Job Description
Are you a dedicated professional looking for flexible work-life balance? Apex Support Solutions is currently hiring part-time Customer Service Representatives to join our remote team based in Memphis, TN. If you have a passion for helping others and thrive in a dynamic environment, we want to hear from you.
As a Remote Customer Service Representative, you will be the first point of contact for our clients, ensuring their inquiries are resolved efficiently and professionally from the comfort of your home.
Responsibilities
- Handle inbound and outbound calls and emails with a focus on customer satisfaction.
- Use CRM tools to access customer accounts and provide tailored solutions.
- Resolve product issues and answer questions regarding services and billing.
- Document all customer interactions accurately in the system.
- Identify opportunities for upselling or cross-selling products.
- Collaborate with the support team to maintain high service standards.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer navigation.
- Reliable, high-speed internet connection and a quiet home office space.
- Ability to work flexible hours, including evenings and weekends.