Job Description
Join our dynamic team at CustomerFirst Solutions as a Part-Time Customer Service Representative! We're seeking empathetic and dedicated professionals to deliver exceptional support to our diverse clientele. This role offers flexible hours and the opportunity to make a real impact in a fast-paced environment. Our Oakland team values collaboration, growth, and work-life balance. Don't miss our exclusive hiring event! Apply today to secure your spot.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, product, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics (CSAT, resolution rate)
- Participate in ongoing product and soft-skills training
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficiency with CRM software (Salesforce experience a plus)
- Spanish bilingual skills highly desirable
- Must pass background check and drug screen