Job Description
Join our award-winning customer support team at Apex Solutions Group and deliver exceptional service from the comfort of your home! We're seeking passionate Part-Time Customer Service Representatives to support our growing client base in Indianapolis and beyond. Enjoy flexible scheduling, comprehensive training, and a supportive remote work environment where your contributions directly impact customer satisfaction and business growth. What You'll Love:
- Competitive hourly pay + performance bonuses
- Full benefits package (health/dental/vision)
- Professional development stipend
- Modern home office equipment provided
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests while maintaining accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions in CRM system with precision and timeliness
- Meet/exceed quality and productivity metrics (CSAT, FCR, AHT)
- Identify trends and escalate improvement opportunities to leadership
- Maintain product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote/digital environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible shifts including evenings/weekends
- Passion for technology and continuous learning