Job Description
Join NexusConnect Solutions as a Part-Time Customer Service Representative and deliver exceptional remote support from Oklahoma City! We're seeking empathetic professionals to handle inbound customer inquiries, resolve issues, and maintain our reputation for excellence. This flexible, work-from-home role offers competitive pay and the opportunity to grow with a dynamic team.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve product/service issues with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions in CRM systems with precision
- Collaborate with support teams for complex escalations
- Meet/exceed performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Ability to type 35+ WPM with accuracy
- Proficiency with CRM software and MS Office Suite
- Reliable high-speed internet and quiet workspace
- Flexible availability including evenings/weekends