Job Description
Join our award-winning customer support team as a Part-Time Remote Customer Service Representative in Oklahoma City! We're seeking empathetic professionals to deliver exceptional experiences from home. Enjoy flexible scheduling, competitive pay, and comprehensive training. Be the voice of innovation for our Fortune 500 clients while advancing your career in a supportive, growth-oriented environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and product issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Maintain customer satisfaction metrics (CSAT, FCR)
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient in MS Office and CRM platforms
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Strong problem-solving and multitasking abilities