Job Description
Are you a natural problem solver who thrives on helping others? Bay Area Tech Solutions is seeking a passionate Part-Time Customer Service Representative to join our dynamic team in San Jose, CA.
We are looking for a dedicated professional who can deliver exceptional support while enjoying a flexible schedule. In this role, you will act as the bridge between our company and our valued clients, ensuring their needs are met with speed and care.
Why Join Us?
• Competitive hourly pay
• Flexible part-time hours
• Supportive and inclusive work environment
• Opportunities for professional development
Responsibilities
- Manage high volumes of inbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve complex customer issues and complaints by identifying the root cause and implementing effective solutions.
- Accurately document all interactions, resolutions, and customer feedback in our CRM system.
- Collaborate with the product and sales teams to communicate common customer trends and feature requests.
- Assist customers with product setup, troubleshooting, and account management queries.
- Ensure all service level agreements (SLAs) are met regarding response times and resolution rates.
Qualifications
- High school diploma or equivalent; Associate’s degree in a related field is preferred.
- Previous experience in customer service, technical support, or a call center environment.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Proficiency in using computer applications, CRM software, and Microsoft Office Suite.
- Ability to multitask effectively in a fast-paced, remote-friendly environment.
- Must be self-motivated and able to work independently during scheduled shifts.