Job Description
Join our award-winning customer experience team as a Part-Time Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support to our diverse client base in Washington DC and Florida. This role offers immediate start, flexible scheduling, and opportunities for growth within our dynamic organization. If you thrive in fast-paced environments and possess strong problem-solving skills, we encourage you to apply today!
Why Work With Us?
- Competitive hourly pay + performance incentives
- Comprehensive paid training program
- Health benefits for part-time employees (20+ hours/week)
- Professional development certifications
- Inclusive, supportive team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with technical teams to resolve complex escalations
- Maintain high customer satisfaction scores (CSAT >95%)
- Adhere to strict data security protocols
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient in typing (40+ WPM) and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environment
- Basic technical troubleshooting knowledge
- Fluency in English; Spanish a plus
- Available to work evenings/weekends as needed