Job Description
Join our award-winning customer service team as a Part-Time Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support from home while enjoying flexible hours. At Global Solutions Inc., we value work-life balance and offer comprehensive training, career growth opportunities, and a supportive virtual environment. Help us exceed customer expectations while advancing your career in one of America's most vibrant cities—Charlotte, NC!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently using CRM tools and established protocols
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote/virtual environment
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office
- Exceptional verbal/written communication skills with neutral accent
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends