Job Description
Are you a people person looking for a rewarding career?
Apex Support Solutions is expanding our team in Philadelphia and is seeking a dedicated Customer Service Representative to join us. We pride ourselves on delivering exceptional support to our clients and offer a comprehensive paid training program for the right candidate.
In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and empathy. Whether it's answering questions, resolving complaints, or providing technical assistance, you will play a crucial role in maintaining our company's reputation for excellence.
Why Join Us?
- Paid Training: No experience required; we train you.
- Competitive Pay: $18.00 - $22.00 per hour.
- Growth Opportunities: Clear pathways for advancement.
- Modern Environment: Work from a state-of-the-art facility.
If you are ready to start a career where you can make a difference, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Accurately document all customer interactions and transactions within our CRM system.
- Resolve customer issues and complaints by identifying problems, recommending solutions, and following up to ensure satisfaction.
- Assist customers with product information, account status, and technical troubleshooting.
- Collaborate with internal teams to escalate complex issues and ensure a seamless customer experience.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent; some college or previous customer service experience is a plus.
- Strong verbal and written communication skills with a friendly and professional tone.
- Excellent problem-solving abilities and a customer-centric mindset.
- Basic computer literacy and proficiency with CRM software (training provided).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection and a quiet workspace (if remote hybrid).