Job Description
Join our award-winning customer experience team at Pioneer Solutions Group! We're seeking passionate Customer Service Representatives to deliver exceptional support to our clients in Portland. Enjoy a collaborative environment with competitive pay, comprehensive benefits, and immediate start opportunities. Help us redefine customer excellence while advancing your career in one of America's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns using active listening and problem-solving techniques
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with team members to improve service quality and efficiency
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvement initiatives for enhanced customer experience
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication and conflict resolution skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask while maintaining attention to detail
- Positive attitude with strong empathy and patience
- Authorized to work in the United States