Job Description
Are you ready for a career that matters? Join our elite team at our upcoming Hiring Event in Raleigh, NC. We are expanding our footprint to the Sunshine State and are looking for passionate individuals to join our Customer Experience team in Florida and North Carolina.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the world-class support they deserve. Whether you are answering inquiries, resolving technical issues, or guiding customers through solutions, you will play a pivotal role in our growth story.
Why Join Our Hiring Event?
- Immediate Hiring: Walk-ins and pre-scheduled interviews available on-site.
- Competitive Pay: Earn $18.00 - $22.00 per hour with performance bonuses.
- Flexible Shifts: Day, evening, and weekend shifts available to fit your lifestyle.
- Full Benefits: Medical, dental, vision, and 401(k) after 90 days.
Don't just work—build a future with us. We provide top-tier training and a supportive environment for both Raleigh and Florida teams.
Responsibilities
- Manage Inquiries: Handle high-volume inbound and outbound calls with a focus on customer satisfaction and first-call resolution.
- Problem Solving: Diagnose complex customer issues using CRM tools and escalate technical challenges to senior specialists when necessary.
- Product Expertise: Provide accurate information about products and services, ensuring customers understand their options.
- Data Management: Accurately document customer interactions, feedback, and account updates in our internal database systems.
- Empathy & Patience: Maintain a professional, empathetic, and calm demeanor when dealing with challenging customer situations.
- Team Collaboration: Partner with team leads and support staff to improve service processes and share best practices.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: 1+ years in customer service, sales, or technical support is a plus, but we provide comprehensive training for motivated candidates with no experience.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Computer Skills: Proficient in navigating web browsers and using CRM software (training provided).
- Reliability: Ability to work full-time hours, including weekends and holidays, as required.
- Location: Candidates must be willing to work from our Raleigh, NC facility or our new Florida location.