Job Description
Join TechCorp Solutions' elite customer service team at our exclusive Raleigh hiring event! We're seeking passionate individuals to deliver exceptional support experiences in our fast-growing tech hub. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic environment. Bring your energy and problem-solving skills – we'll provide the rest!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer value
- Maintain detailed knowledge of product/service offerings
- Participate in weekly performance improvement sessions
- Support seasonal demand with flexible scheduling
Qualifications
- High school diploma or equivalent (degree preferred)
- 2+ years customer service experience in tech/banking
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to type 45+ WPM with 98% accuracy
- Strong conflict resolution and de-escalation abilities
- Valid US work authorization
- Positive attitude with service-oriented mindset