Job Description
Join our award-winning customer service team in Long Beach! We're urgently hiring dedicated professionals to deliver exceptional support to local clients. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. Immediate start available for motivated individuals ready to make an impact.
Why Join Us?
- Health, dental, and vision insurance
- Paid time off and flexible scheduling
- Professional development opportunities
- Employee referral bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
- Support community outreach programs
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal and written communication skills
- Ability to work flexible hours including weekends
- Strong problem-solving abilities
- Bilingual English/Spanish highly desirable
- Passion for serving local Long Beach communities
- High school diploma or equivalent