Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're hosting an exclusive hiring event for passionate Customer Service Representatives in Raleigh. As a key member of our support family, you'll deliver exceptional service to our Fortune 500 clients while enjoying competitive compensation, comprehensive benefits, and rapid career advancement opportunities.
This position offers hybrid work flexibility (3 days remote/2 days in-office) and includes:
- Health/dental/vision insurance
- 401(k) with 6% company match
- Tuition reimbursement program
- Quarterly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in Salesforce CRM while maintaining PCI compliance
- Collaborate with technical teams to resolve escalated issues
- Proactively identify upsell opportunities for premium services
- Maintain 25+ daily call volume with average handle time under 5 minutes
- Participate in monthly process improvement workshops
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM tools (Salesforce preferred)
- Exceptional written/verbal communication skills
- Ability to multitask in fast-paced settings
- Flexible availability including evenings/weekends
- Associate degree or equivalent experience