Job Description
Join our award-winning customer support team as a Chat Support Specialist! We're seeking tech-savvy communicators to provide exceptional service through live chat during night shifts (10 PM - 6 AM MST). This 100% remote role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. As a key player in our CX team, you'll resolve inquiries, build relationships, and contribute to our industry-leading satisfaction rates—all from the comfort of your home office.
Responsibilities
- Deliver real-time customer support via live chat across multiple platforms
- Resolve technical inquiries, billing issues, and product questions
- Maintain detailed case notes in CRM systems with 99% accuracy
- Collaborate with escalation teams for complex issue resolution
- Meet/exceed KPIs for response time (avg. <60s) and CSAT (>90%)
- Participate in weekly training on new products/processes
Qualifications
- 1+ years customer service/support experience
- Exceptional written communication skills with professional tone
- Strong multitasking abilities in fast-paced digital environments
- High-speed home internet (min. 50 Mbps) and quiet workspace
- Type 40+ WPM with 98% accuracy
- Proficiency with Zendesk/Salesforce or similar CRM tools
- Available for consistent night shift schedule (Sun-Thu)