Job Description
Join the Apex Support Solutions Team!
We are currently seeking enthusiastic and dedicated Customer Service Representatives to join our expanding team in Raleigh, North Carolina. If you are looking for a stable, full-time position with comprehensive paid training and opportunities for growth, we want to hear from you.
As a Customer Service Representative, you will be the friendly voice of Apex, helping our clients resolve their inquiries and ensuring they have a positive experience every time they contact us.
Why Choose Apex?
- Paid Training: No experience needed—we teach you everything you need to know.
- Full-Time Hours: Consistent scheduling to help you plan your life.
- Growth Opportunities: Clear pathways for internal promotion.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with a focus on quality and efficiency.
- Listen actively to customer concerns and provide accurate, patient, and empathetic solutions.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer account information and resolve issues while adhering to company scripts and policies.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Contribute to team goals by maintaining high performance metrics and KPIs.
- Build rapport with customers to foster loyalty and repeat business.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus, but not mandatory.
- Excellent verbal and written communication skills.
- Basic computer literacy and ability to learn new software quickly.
- Strong problem-solving skills and a proactive attitude.
- Ability to work in a fast-paced environment and meet performance targets.
- Must be legally authorized to work in the United States.