Job Description
Join our dynamic team at Oakland Community Services as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our diverse community. This part-time role offers paid training, flexible hours, and the opportunity to make a meaningful impact. Enjoy a collaborative environment with growth potential in the heart of Oakland.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and professionalism
- Resolve customer concerns using established protocols and problem-solving skills
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure consistent service quality
- Participate in ongoing training to enhance product knowledge
- Identify and escalate complex issues to supervisors
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and active listening skills
- Proficiency with basic computer applications
- Ability to work flexible shifts including weekends
- Valid California ID for local role requirements
- Passionate about serving Oakland's diverse communities
- Must pass background check and drug screening