Job Description
Join our award-winning team as a Remote Customer Service Representative in Atlanta! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying the flexibility of working from home. At Apex Solutions Group, we invest in our people through comprehensive training, career advancement opportunities, and a supportive remote culture.
What Makes This Role Special:
- Competitive hourly pay with performance bonuses
- Full benefits package including health insurance and 401(k)
- Home office equipment stipend
- Monthly team virtual meetups and professional development
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update CRM systems with accurate customer interactions
- Collaborate with technical teams to resolve complex escalations
- Meet performance metrics (CSAT, FCR, AHT)
- Identify opportunities for process improvements
- Participate in ongoing product training sessions
Qualifications
- 1+ years customer service experience
- Excellent communication and active listening skills
- Proficiency with CRM software (Salesforce preferred)
- High-speed internet connection and quiet workspace
- Ability to work independently and manage time effectively
- Associate degree or equivalent experience
- Typing speed of 45+ WPM
- Positive attitude and problem-solving mindset