Job Description
Join Denver Tech Solutions as a Remote Customer Service Representative and become the voice of innovation! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy the flexibility of remote work while making a real impact in the heart of Denver's thriving tech scene. Our competitive benefits package includes health insurance, retirement plans, and professional development opportunities.
As a key member of our support team, you'll leverage cutting-edge tools to resolve inquiries efficiently. We value work-life balance and offer flexible scheduling options to accommodate your lifestyle. If you're a natural problem-solver with excellent communication skills, this is your opportunity to grow with an industry leader.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product questions using knowledge base resources
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with technical teams to escalate complex issues effectively
- Meet/exceed performance metrics including resolution time and customer satisfaction scores
- Contribute to process improvements by identifying recurring issues
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years customer service experience in remote or tech environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating in a virtual team
- Available to work evenings/weekends as needed for coverage