Job Description
Join our award-winning call center team and deliver exceptional customer experiences from the comfort of your home office! Pacific Connect Solutions is seeking motivated Customer Service Representatives to support our Long Beach-based clients. Enjoy competitive pay, comprehensive benefits, and a supportive remote work environment where your growth matters.
What We Offer:
- Flexible remote work schedule
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career development
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a remote setting
- Reliable high-speed internet and quiet workspace
- Proficiency with CRM software (Salesforce experience a plus)
- Available to work evenings/weekends as needed