Job Description
Join CityConnect Solutions as a Customer Service Representative and launch your remote career from the comfort of your home. We're seeking passionate individuals to deliver exceptional service to San Francisco's vibrant community while enjoying flexible remote work arrangements. As a key member of our award-winning team, you'll handle inbound/outbound calls, resolve inquiries efficiently, and contribute to our mission of making local services accessible to all residents. Enjoy competitive compensation, comprehensive benefits, and ongoing professional development—all while working 100% remotely.
Responsibilities
- Handle high-volume inbound/outbound calls for local San Francisco businesses and residents
- Resolve customer inquiries regarding services, billing, and support tickets
- Maintain detailed records in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce/Zendesk)
- Strong problem-solving and conflict resolution abilities
- Type 40+ WPM with high accuracy
- Quiet home office with reliable internet
- Authorized to work in the US