Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support to our clients across the Pacific Northwest and beyond. Enjoy the flexibility of remote work while making a tangible impact in a dynamic, fast-paced environment. Your expertise will directly shape our customer satisfaction metrics and brand loyalty. If you're passionate about problem-solving and thrive in virtual collaboration, this is your opportunity to grow with an industry leader.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Resolve technical and billing issues using CRM systems and knowledge bases
- Document interactions and maintain accurate records in Salesforce
- Collaborate with cross-functional teams to address complex customer needs
- Identify process improvement opportunities and provide actionable feedback
- Meet/exceed KPIs including first-contact resolution and average handle time
- Participate in ongoing training to maintain product expertise
Qualifications
- 2+ years customer service experience in remote/virtual environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with active listening
- Proven ability to de-escalate high-pressure situations
- Self-motivated with strong time management in home office setup
- Reliable high-speed internet and quiet workspace
- Flexibility to work evenings/weekends as needed