Job Description
Join our award-winning customer service team and deliver exceptional experiences from the comfort of your home! Global Connect Solutions is seeking passionate Customer Service Representatives to support our diverse clientele in Long Beach and beyond. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment. We invest in your growth with ongoing training and advancement opportunities. Be part of a supportive culture where your contributions are valued, and help us redefine service excellence.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve processes
- Adhere to compliance and security protocols
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Proficient with CRM software (e.g., Salesforce)
- Quiet home office with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and multitasking abilities