Job Description
Join our award-winning customer service team as a Remote Customer Service Representative and deliver exceptional support from the comfort of your home. We're seeking empathetic professionals to become the voice of our brand, resolving inquiries with speed and precision. Enjoy flexible scheduling, comprehensive training, and a collaborative virtual environment while serving diverse clients across Atlanta, GA and Illinois. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ resolution rate
- Document interactions and update CRM systems with detailed case notes
- Resolve billing, technical, and product issues using proprietary tools
- Collaborate with cross-functional teams to escalate complex cases
- Maintain performance metrics including CSAT, AHT, and FCR targets
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency in CRM software (Salesforce, Zendesk)
- Excellent communication skills with neutral accent
- Ability to work independently in remote setting
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace