Job Description
Join our award-winning team as a Remote Customer Service Representative and transform how businesses connect with their customers. At Apex Solutions Group, we're revolutionizing customer experience through cutting-edge digital solutions. This full-time remote position offers immediate start and the flexibility to work from anywhere in Atlanta or Illinois while making a tangible impact.
We provide comprehensive training, career advancement pathways, and a supportive virtual culture. Our representatives enjoy competitive benefits including health insurance, retirement plans, and monthly performance bonuses. If you're passionate about problem-solving and thrive in dynamic environments, this role is your gateway to professional growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex technical and billing issues using CRM systems (Salesforce, Zendesk)
- Process orders, returns, and exchanges while maintaining 99% accuracy
- Collaborate with cross-functional teams to implement process improvements
- Maintain detailed customer records and documentation in compliance with HIPAA/GDPR
- Meet/exceed KPIs including average handle time and first contact resolution
- Participate in quarterly training sessions to enhance product knowledge
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with CRM platforms and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask across digital channels while maintaining composure
- High school diploma; associate's degree preferred
- Reliable home office setup with high-speed internet
- Flexibility to work rotating shifts including evenings/weekends
- Must reside in Atlanta, GA or Illinois