Job Description
Join Coastal Connect Solutions and become a vital part of our award-winning customer service team! We're seeking passionate individuals to deliver exceptional support from the comfort of their homes in Long Beach. Enjoy competitive pay, comprehensive benefits, and a supportive remote work environment where your voice matters.
Why Join Us?
- 100% remote work opportunity (no commute!)
- Health/dental/vision insurance after 60 days
- 401(k) with company matching
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on process improvements
- Participate in bi-weekly training sessions
- Adhere to PCI compliance standards for payment processing
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call centers
- Strong typing skills (40+ WPM) and computer literacy
- Quiet home office setup with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Clear communication in English and Spanish (bilingual bonus)
- Experience with Salesforce or Zendesk preferred