Job Description
Join our award-winning team as a Customer Service Representative and deliver exceptional experiences from the comfort of your home! We're seeking empathetic professionals to support our clients in Chicago, New York, and nationwide. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment with immediate start opportunities.
Why Choose Us?
- Industry-leading training and career advancement
- Health, dental, and vision insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Home office stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges accurately using CRM systems
- Collaborate with technical teams to resolve complex issues
- Document interactions and maintain detailed case notes
- Meet/exceed performance metrics (AHT, FCR, CSAT)
- Identify upsell opportunities and cross-sell relevant products
- Participate in weekly team training sessions
Qualifications
- 1+ years customer service experience in remote or contact center setting
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- High-speed internet and quiet home workspace
- Ability to work flexible hours including evenings/weekends
- Associate degree or equivalent experience
- Type 40+ WPM with strong attention to detail
- Experience with Zendesk or similar support platforms