Job Description
Join ClientFirst Solutions as a Customer Service Representative and become the voice of our valued customers! We're seeking a dedicated professional to deliver exceptional support experiences from the comfort of your home office. This full-time remote position offers the perfect blend of meaningful work and flexible arrangements while serving our Mesa-based clientele. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment where your contributions make a real difference.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using our CRM platform
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with internal teams to ensure seamless customer experiences
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce experience strongly preferred)
- Exceptional communication skills with clear, professional phone etiquette
- Type 45+ WPM with strong attention to detail
- Quiet, dedicated home office space with reliable high-speed internet
- Ability to work flexible hours including evenings/weekends as needed