Job Description
Join our dynamic team at Customer Connect Solutions during our exclusive hiring event for Night Shift Call Center Representatives in Kansas City, MO! We're seeking passionate individuals to deliver exceptional customer support while enjoying competitive pay, comprehensive benefits, and a supportive work environment. This is your opportunity to launch or advance your career in customer service with a company that values growth and work-life balance.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company match
- Free parking and public transit reimbursement
- Clear advancement pathways to team lead/supervisor roles
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving abilities under pressure
- Reliable transportation to our Kansas City facility
- Flexibility to work nights (10 PM - 7 AM) and weekends
- Basic computer proficiency