Job Description
Join our award-winning customer support team as a Remote Customer Service Representative in Washington! We're seeking passionate individuals to deliver exceptional service to our local clientele while enjoying the flexibility of working from home. This role is perfect for tech-savvy communicators who thrive in a fast-paced environment and want to make a real impact in their community.
At Apex Support Solutions, we invest in our people with comprehensive training, career advancement opportunities, and a supportive remote-first culture. Enjoy competitive benefits including health insurance, paid time off, and monthly performance bonuses. If you're ready to build a meaningful career while serving Washington residents, we encourage you to apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product issues for Washington-based clients
- Document interactions accurately in our CRM system while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet and exceed monthly performance metrics including CSAT and resolution rates
- Participate in continuous training to stay updated on product knowledge
- Identify and report systemic issues to improve customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a remote or hybrid setting
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet connection and quiet home office
- Ability to work independently while collaborating with remote teams
- Must be legally authorized to work in the United States