Job Description
Join Baltimore Connect Solutions as a Remote Customer Service Representative and become a vital part of our award-winning support team! We're seeking empathetic professionals to deliver exceptional service to our diverse clientele. Enjoy the flexibility of remote work while representing a Baltimore-based company with a strong community presence. Paid training ensures you start confident and successful. This full-time role offers career growth opportunities, comprehensive benefits, and a supportive virtual environment where your contributions truly matter.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT scores and resolution times
- Proactively identify opportunities to improve customer experiences
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid settings
- Exceptional verbal/written communication skills and active listening ability
- Proficiency with CRM platforms (Salesforce experience a plus)
- Strong problem-solving skills with attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating in a virtual team