Job Description
Join Boston Connect Solutions, a premier customer experience provider, as a Remote Customer Service Representative. We're seeking passionate professionals to deliver exceptional support from home while representing iconic Boston-based brands. Enjoy competitive pay, comprehensive benefits, and flexible scheduling—all while building your career in one of America's most dynamic cities.
Why Join Us?
- Competitive hourly wages starting at $18/hour with performance-based bonuses
- Full benefits package including medical, dental, and 401(k) matching
- Paid training and career advancement opportunities
- Home office equipment stipend and reimbursement
- Virtual team-building events and recognition programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions and update customer records in Salesforce with precision
- Collaborate with technical support and billing teams to resolve complex issues
- Meet/exceed KPIs including call handling time, customer satisfaction (CSAT), and first-call resolution
- Participate in ongoing training to master products, services, and communication techniques
Qualifications
- Minimum 1 year customer service experience in call center, retail, or support role
- Exceptional verbal/written communication skills with strong active listening abilities
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office Suite
- High-speed internet connection (minimum 25 Mbps) and quiet home office setup
- Ability to work flexible shifts including evenings, weekends, and holidays
- Must reside in Greater Boston area (within 50-mile radius)
- High school diploma or equivalent; associate degree preferred