Job Description
Join CustomerFirst Solutions as a Remote Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support experiences from the comfort of your home office. This full-time role offers immediate start opportunities for candidates in Charlotte, NC and Virginia. Enjoy flexible hours, comprehensive training, and a supportive virtual team environment while making a real impact on customer satisfaction.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accuracy
- Update CRM systems with detailed customer interaction records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution time
- Identify upsell opportunities to enhance customer relationships
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or contact center setting
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office space
- Ability to work flexible hours including evenings/weekends
- Valid work authorization in the United States