Job Description
Launch your career with Global Customer Solutions Inc. – a leader in customer experience excellence! We're seeking enthusiastic Entry-Level Call Center Representatives in Louisville, KY to join our dynamic team immediately. No experience required – we provide comprehensive paid training! Enjoy competitive pay, flexible scheduling, and opportunities for rapid advancement within our supportive environment.
Why Join Us?
- Comprehensive paid training program
- Health benefits, paid time off, and 401(k) matching
- Career growth paths into leadership roles
- Modern, collaborative workspace
- Performance-based quarterly bonuses
Make a real impact while developing transferable skills in communication, problem-solving, and technology. Start your journey today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics including call handling time and customer satisfaction
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols and quality standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Customer service mindset with patience and adaptability
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent
- Pass background check and pre-employment screening
- Must be authorized to work in the United States