Job Description
Join our award-winning customer support team as a full-time Customer Service Representative! At Apex Solutions Group, we empower remote professionals to deliver exceptional experiences from the comfort of their homes. This role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. You'll be the voice of our brand, resolving inquiries with empathy and efficiency while supporting our diverse client base across multiple industries. We provide all necessary equipment and training to ensure your success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and speed
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions accurately in our ticketing system
- Collaborate with technical teams to resolve complex escalations
- Maintain high customer satisfaction scores (CSAT) and first-contact resolution rates
- Participate in ongoing product training to stay updated on offerings
- Meet/exceed performance metrics including average handle time and quality scores
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in remote or contact center setting
- Proficient with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills with neutral accent
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office environment
- Ability to work flexible shifts including evenings/weekends as needed
- US work authorization and Colorado residency required