Job Description
Join our award-winning customer experience team as a Remote Call Center Agent in Columbus, Ohio! We're seeking passionate individuals to deliver exceptional service from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact.
What We Offer:
- Industry-leading training and career development
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Identify opportunities for upselling/cross-selling
- Participate in ongoing training and coaching
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Quiet home office with reliable high-speed internet
- Ability to work flexible shifts (including evenings/weekends)
- Type 30+ WPM with 95% accuracy
- No background check restrictions