Job Description
Join our award-winning support team as a Night Shift Chat Support Agent in Fort Worth! We're seeking tech-savvy communicators to deliver exceptional customer experiences via live chat. This role offers competitive pay, comprehensive benefits, and career growth opportunities. Our upcoming New York hiring event connects you directly with hiring managers for immediate consideration.
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rates
- Document interactions using Zendesk and CRM systems
- Collaborate with Tier 2 teams for complex technical escalations
- Meet KPIs for response time and resolution efficiency
- Participate in weekly product knowledge training sessions
- Identify process improvement opportunities
- Maintain 99% system uptime during shift hours
Qualifications
- 2+ years customer support experience
- Expert typing speed (60+ WPM) with 98% accuracy
- Proficiency in Zendesk, Salesforce, or similar platforms
- Ability to multitask across 3-5 chat windows
- Strong troubleshooting skills for SaaS applications
- Flexible availability for overnight shifts (10 PM - 6 AM)
- High school diploma or equivalent required
- Spanish bilingualism preferred