Job Description
Join our award-winning customer service team in Atlanta! GlobalConnect Solutions is hosting an exclusive hiring event for passionate individuals ready to deliver exceptional experiences. We offer competitive pay, comprehensive benefits, and clear career growth paths. Work in a vibrant downtown office with flexible schedules and a supportive culture focused on your success. On-the-spot interviews available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in Salesforce CRM system
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams to resolve escalations
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts (including evenings/weekends)