Job Description
Join Our Award-Winning Customer Excellence Team!
Phoenix Solutions Inc. is seeking dynamic Customer Service Representatives to deliver exceptional remote support from the comfort of your home. As a key player in our New York-based operations, you'll transform customer interactions into loyalty-building experiences while enjoying flexibility and competitive benefits. Immediate start available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Proactively identify opportunities to enhance customer satisfaction
- Maintain detailed knowledge of products/services and policies
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to refine technical and soft skills
Qualifications
- Minimum 2 years customer service experience in remote/hybrid settings
- Exceptional communication skills with neutral accent
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- High-speed internet connection and dedicated home workspace
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- US work authorization required