Job Description
Welcome to Apex Support Solutions, where your voice makes a difference. We are currently looking for enthusiastic individuals to join our team as Part-Time Customer Service Representatives in Jacksonville, Florida.
We offer an Immediate Start with a supportive environment, competitive pay, and opportunities for growth. Whether you are looking to enter the workforce or seeking a flexible schedule, this is the perfect opportunity for you.
Responsibilities
- Manage inbound and outbound customer inquiries via phone and email.
- Provide accurate information regarding products and services.
- Resolve customer complaints and issues in a professional and timely manner.
- Process orders, returns, and refunds accurately.
- Maintain detailed and up-to-date customer records in the CRM system.
- Collaborate with the team to improve overall service quality.
- Adhere to company policies and quality standards.
Qualifications
- High school diploma or equivalent.
- Previous customer service experience is a plus, but we provide training for the right candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer literacy and ability to navigate multiple software applications.
- Ability to work independently and as part of a team.
- Reliable internet connection (if remote work is applicable).