Job Description
Are you looking for a rewarding career in Customer Service without the need for prior experience? Horizon Customer Solutions is currently seeking dedicated individuals to join our remote team based in Charlotte, NC. We believe that great service comes from great people, and we provide comprehensive training to help you succeed.
Why Join Us?
- Flexible Schedule: Choose the hours that work best for you.
- Comprehensive Training: No experience needed – we teach you everything you need to know.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Remote Work: Enjoy the comfort of working from your own home in Charlotte, NC.
As a Customer Service Representative, you will be the voice of our brand, ensuring our clients receive the top-tier support they deserve. If you have a positive attitude and a desire to help others, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues to ensure high satisfaction levels.
- Accurately document all interactions in our CRM system.
- Provide product information and assistance to guide customers.
- Collaborate with team members to improve service processes.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or equivalent required.
- Must have a stable internet connection and a quiet workspace.
- Basic computer proficiency and typing skills.
- Strong communication and interpersonal skills.
- Ability to work independently in a remote environment.
- Valid US work authorization.