Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative in Ohio! NexaCare Solutions is seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and a flexible work environment while making a tangible impact on customer satisfaction.
What We Offer:
- Full remote work opportunity (no commute!)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
- Home office equipment stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions accurately in CRM system (Salesforce)
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product training and certification
- Identify process improvements for customer journey
- Uphold company values in all customer interactions
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and active listening skills
- Quiet home office with reliable high-speed internet
- Ability to work independently with minimal supervision
- Must reside in Ohio state