Job Description
Join our elite customer service team in Mesa, AZ! We're seeking dedicated Night Shift Customer Service Representatives with paid training to deliver exceptional support experiences. This role offers competitive pay, comprehensive benefits, and career advancement opportunities. Work in a modern, tech-enabled environment where your problem-solving skills directly impact customer satisfaction. Perfect for night owls seeking stability and growth in the customer service field. Apply today to start your journey with us!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues using multi-channel support systems
- Document interactions accurately in CRM platforms while maintaining HIPAA compliance
- Collaborate with technical teams to resolve escalated service tickets
- Meet/exceed KPIs including CSAT scores, first-contact resolution, and AHT targets
- Participate in continuous improvement initiatives for service delivery
- Maintain detailed knowledge of products/services through ongoing training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce/Zendesk) and Microsoft Office
- Exceptional verbal/written communication skills in English
- Ability to work independently during night shifts (10 PM - 6 AM)
- Strong problem-solving abilities with attention to detail
- Flexible schedule availability including weekends/holidays
- Basic technical troubleshooting aptitude