Job Description
Join our award-winning customer service team in beautiful Colorado Springs! We're seeking passionate part-time representatives to deliver exceptional support to our local community. Enjoy paid training, flexible scheduling, and a supportive environment where your growth matters. As a trusted partner to Colorado businesses, we offer competitive compensation and opportunities for advancement. If you're a people person with a knack for problem-solving, this is your chance to build a rewarding career while enjoying Colorado's outdoor lifestyle.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Colorado Springs customers
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with local team members to improve service quality
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics for resolution time and customer satisfaction
- Represent our brand professionally across all communication channels
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience or strong transferable skills
- Excellent verbal/written communication abilities
- Proficient with Microsoft Office and CRM software
- Ability to work 20-30 hours/week with flexible scheduling
- Strong problem-solving and conflict resolution skills
- Reliable transportation to our Commerce Center location
- Passion for helping Colorado Springs residents thrive