Job Description
Join our award-winning customer support team as a Remote Customer Service Representative with paid training! We're seeking empathetic professionals to deliver exceptional experiences for clients across Louisville, KY and Virginia. Enjoy the flexibility of remote work while building a rewarding career in customer service. No prior experience required—we provide comprehensive paid training to set you up for success.
What We Offer:
- Competitive hourly pay + performance bonuses
- 100% remote work opportunity
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and productivity
- Identify opportunities to improve customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Ability to work independently in a remote setting
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet connection
- Must reside in KY or VA
- Available to work flexible shifts including evenings/weekends