Job Description
Are you a dedicated individual looking for a flexible career path? Apex Support Solutions is currently seeking a Customer Service Representative to join our growing remote team. We are proud to offer paid training and a supportive environment for candidates in the San Antonio, TX area and Florida.
In this role, you will be the first point of contact for our valued clients, providing exceptional service and resolving inquiries with empathy and efficiency. We value self-motivated team players who are eager to learn and grow.
Why Join Us?
- Remote Flexibility: Work from the comfort of your home in San Antonio, TX, or anywhere in Florida.
- Paid Training: We invest in our team with comprehensive training programs before you start.
- Competitive Pay: Earn a competitive hourly wage with opportunities for advancement.
Don't miss this opportunity to start a new career with paid training. Apply today!
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on first-call resolution.
- Utilize our CRM system to document interactions and update customer accounts accurately.
- Assist customers with product information, troubleshooting, and billing inquiries.
- Resolve complex customer issues while maintaining a positive and professional demeanor.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent required.
- Proven experience in customer service or sales is preferred but not mandatory.
- Must have a stable, high-speed internet connection and a quiet home office environment.
- Excellent verbal and written communication skills.
- Ability to type at least 40 words per minute.
- Must be available to work flexible hours, including evenings and weekends.