Job Description
Join our award-winning customer service team as a Remote Part-Time Representative! ConnectCare Solutions is seeking empathetic professionals to deliver exceptional support from home. Enjoy flexible scheduling while making a tangible impact in our Miami community. We provide paid training, modern equipment, and a supportive virtual environment.
This role is perfect for students, parents, or career changers seeking work-life balance. No commute required – just a quiet workspace and high-speed internet. Grow your career with industry-leading benefits including health insurance, paid time off, and advancement opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with support teams to escalate complex issues
- Meet performance metrics for resolution times and customer satisfaction
- Participate in weekly virtual training sessions and team meetings
- Identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced virtual environment
- Reliable high-speed internet and quiet home workspace
- Available to work 20-25 hours/week on rotating schedule
- Bilingual (English/Spanish) certification strongly preferred