Job Description
Join our award-winning customer service team and become the voice of our brand! We're seeking passionate Customer Service Representatives to deliver exceptional support from the comfort of your home office. This immediate-start opportunity offers competitive pay, full benefits, and career growth within a dynamic tech company. If you thrive in remote environments and love solving customer challenges, apply now to join our Phoenix-based support hub!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues using CRM tools
- Document all interactions in Salesforce and maintain accurate case records
- Collaborate with technical teams to troubleshoot complex customer problems
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication skills in English
- High-speed internet connection and quiet home office space
- Ability to work flexible shifts including weekends/holidays
- Proven problem-solving skills with a customer-first mindset